Privacy Policy
Introduction
At Kymoxeria Pty Ltd ("Kymoxeria", "we", "our", or "us"), your privacy is our priority. We are committed to protecting the personal information of our customers, website visitors, and anyone who interacts with our products or services. This Privacy Policy outlines how we collect, use, disclose, and protect your information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
By using our website (www.kymoxeria.com) or purchasing our products, you consent to the collection and use of your information as described in this Privacy Policy.
Information we collect
We may collect a variety of personal information, including but not limited to:
Identification details: Full name, postal address, email address, phone number.
Transaction data: Purchase history, payment details (securely processed through third-party payment gateways), shipping and billing information.
Account information: Username, password, and account preferences if you create an account.
Device and usage data: IP address, browser type, operating system, referring URLs, and browsing behaviour on our website.
Marketing preferences: Subscription to newsletters or promotional materials.
We only collect personal information that is reasonably necessary for our business functions and activities.
How we collect information
We collect information directly from you when you:
Make a purchase or order through our website.
Create an account or sign up for newsletters.
Contact our customer service team.
Participate in surveys, promotions, or competitions.
Browse our website using cookies and similar technologies.
We may also collect information from third-party service providers (e.g., payment processors or delivery services) where relevant to fulfilling your orders.
Purpose of collecting personal information
We collect and use your personal information to:
Process orders and deliver products.
Communicate with you regarding your orders, account, or customer service inquiries.
Send you marketing communications (where you have consented).
Improve our website, products, and services. Comply with legal obligations and resolve any disputes.
We do not sell, rent, or lease your personal information to third parties.
Disclosure of personal information
We may disclose your personal information to:
Service providers: Payment processors, delivery partners, IT and cloud storage providers.
Legal authorities: When required by law, regulation, or legal process.
Business partners: With your consent, for promotional collaborations or joint marketing efforts.
All third parties are required to handle your personal data securely and in compliance with applicable privacy laws.
Cookies and tracking technologiesOur website uses cookies and similar technologies to enhance user experience, analyse website traffic, and deliver targeted advertising. You can control or disable cookies through your browser settings, but this may impact certain website features.
Data security
We implement reasonable physical, administrative, and technical safeguards to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Despite our efforts, no data transmission over the internet is completely secure, and we cannot guarantee absolute security.
Access and correction
You have the right to:
Access the personal information we hold about you. Request corrections to any inaccurate or incomplete information.
To exercise these rights, please contact us using the details provided below.
International data transfers
While our primary operations are based in Australia, some service providers may be located overseas. When transferring your data internationally, we take steps to ensure it receives adequate protection as required by the Privacy Act 1988.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website with the updated effective date. We encourage you to review this policy periodically.
Contact us
If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us at:
Kymoxeria Pty Ltd38 Cotham Road, Kew, VIC 3101, Melbourne, Australia
Phone: +61 3 9020 7735
Email: support@kymoxeria.com
Last updated: 02.06.2025